Privacy Policy
Last Updated: September 2026
1. Introduction Bika99 (referred to as "Bika99," "we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you access or use our platform, including our website bika99.top and any associated services (collectively, the "Platform"). This Privacy Policy applies to all users who register an account, visit our website, or use our services. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Policy, you must not accept this Policy and may not access or use the Platform. We respect your privacy rights and are dedicated to protecting the personal information collected, stored, and used in connection with our products, services, and websites. This Privacy Policy is designed to guide you on how we collect, store, and use the information you may provide to us. 2. Information We Collect We collect various types of information to provide and improve our services, ensure compliance with legal obligations, and enhance your gaming experience. 2.1. Personal Information You Provide When you register an account, use our services, or interact with our Platform, we may collect the following personal information: Identity Information: Full name, date of birth, gender, nationality Contact Information: Email address, phone number, residential address Account Credentials: Username, password, security questions and answers Financial Information: Payment method details, bank account information, cryptocurrency wallet addresses, transaction history Verification Documents: Government-issued identification (passport, national ID, driver's license), proof of address (utility bills, bank statements) for KYC (Know Your Customer) compliance Communication Data: Correspondence with customer support, chat logs, feedback, and survey responses 2.2. Information We Collect Automatically When you access our Platform, we automatically collect certain information about your device and usage: Device Information: IP address, device type, operating system, browser type and version, screen resolution Usage Information: Pages visited, time spent on the Platform, clickstream data, game activities, betting history Location Information: Approximate geographic location based on your IP address Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content 2.3. Information from Third Parties We may receive information about you from third-party sources, including: Payment Processors: Transaction confirmation, payment method details Identity Verification Services: KYC verification results Analytics Providers: Usage data and behavioral insights Marketing Partners: Referral information and campaign performance data 3. How We Use Your Information We use your personal information for the following purposes: 3.1. Providing and Improving Services Creating, managing, and maintaining your account Processing deposits, withdrawals, and transactions Verifying your identity and age (KYC compliance) Providing access to games, promotions, and services Maintaining and improving the Platform's functionality and performance Developing new features and services 3.2. Communication Sending account notifications, updates, and security alerts Responding to customer support inquiries and resolving issues Sending promotional and marketing communications (with your consent) Providing information about bonuses, promotions, and new games 3.3. Legal and Regulatory Compliance Complying with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations Complying with know-your-customer (KYC) requirements Detecting, preventing, and investigating fraud, cheating, and suspicious activities Reporting to regulatory authorities as required by law Maintaining records as required by gambling and anti-money laundering laws (typically 5–7 years) 3.4. Security and Fraud Prevention Monitoring account activity for suspicious behavior Protecting the Platform and users from security threats Enforcing our Terms & Conditions and Responsible Gaming Policy 3.5. Personalization and Analytics Analyzing user behavior to improve the Platform and user experience Personalizing content, recommendations, and promotions Conducting research and analysis 4. Legal Basis for Processing We process your personal information based on the following legal grounds: Contractual Necessity: Processing is necessary to perform our contract with you, including providing services, processing transactions, and managing your account. Legal Obligation: Processing is necessary to comply with legal and regulatory obligations, including AML, KYC, and gambling regulations. Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, Platform improvement, and marketing (where your interests and rights do not override these interests). Consent: Processing is based on your explicit consent for specific purposes, such as marketing communications and certain cookie usage. 5. How We Share Your Information We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: 5.1. Service Providers We may share your personal information with trusted third-party service providers who assist us in operating the Platform, including: Payment Processors: To process deposits and withdrawals Identity Verification Services: To conduct KYC and age verification checks IT and Hosting Providers: To host and maintain the Platform and data storage Analytics Providers: To analyze usage and improve services Customer Support Services: To provide support and resolve issues Marketing and Advertising Partners: To deliver promotional communications (with your consent) These service providers are bound by confidentiality obligations and are only permitted to use your data for the purposes for which it was shared. 5.2. Legal and Regulatory Authorities We may disclose your personal information if required by law or regulation, including: To comply with legal obligations, including AML and KYC requirements In response to a court order, subpoena, or legal request To investigate and prevent fraud, security breaches, or illegal activities To protect the rights, property, or safety of Bika99, our users, or others 5.3. Business Transfers If we are involved in a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the new entity or owner. You will be notified of any such change and any choices you may have regarding your information. 5.4. With Your Consent We may share your personal information with third parties for other purposes only with your explicit consent. 6. Data Security We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including: Encryption: SSL/TLS encryption for all data transmissions between your browser and our servers Access Controls: Restricted access to personal information on a need-to-know basis System Security: Firewalls, intrusion detection, and monitoring systems Secure Storage: Secure servers and data centers with physical security measures Regular Audits: Periodic security assessments and vulnerability testing While we take reasonable precautions to protect your information, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information. 7. Data Retention We retain your personal information for as long as necessary to: Provide our services and fulfill the purposes outlined in this Privacy Policy Comply with legal and regulatory obligations, including AML and gambling regulations (typically 5–7 years after account closure) Resolve disputes and enforce our agreements Prevent fraud and abuse After the retention period, we will securely delete or anonymize your personal information, subject to any legal or regulatory requirements to retain certain data. 8. Your Rights Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information: 8.1. Right to Access You have the right to request access to the personal information we hold about you and receive a copy of that information. 8.2. Right to Rectification You have the right to request correction of inaccurate or incomplete personal information. 8.3. Right to Deletion (Right to be Forgotten) You have the right to request the deletion of your personal information, subject to legal and regulatory requirements, including AML and gambling record-keeping obligations. 8.4. Right to Restrict Processing You have the right to request restriction of processing of your personal information in certain circumstances. 8.5. Right to Data Portability You have the right to request a copy of your personal information in a structured, machine-readable, and commonly used format. 8.6. Right to Object You have the right to object to the processing of your personal information for marketing purposes or based on legitimate interests. 8.7. Right to Withdraw Consent You have the right to withdraw your consent to the processing of your personal information at any time, where processing is based on consent. 8.8. Right to Lodge a Complaint You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. Exercising Your Rights To exercise any of these rights, please contact us using the details provided in Section 14. We will respond to your request within a reasonable timeframe, subject to verification of your identity. 9. Cookies and Tracking Technologies We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. 9.1. What Are Cookies? Cookies are small text files stored on your device that help us remember your preferences, understand how you use our Platform, and improve your experience. 9.2. Types of Cookies We Use Essential Cookies: Necessary for the operation of the Platform, including authentication, security, and basic functionality Functional Cookies: Enhance functionality and personalize your experience, such as remembering your language preferences Analytics Cookies: Help us understand how users interact with the Platform, enabling us to improve performance and user experience Marketing Cookies: Used to deliver targeted advertisements and promotional communications (with your consent) 9.3. Managing Cookies You can control and manage cookies through your browser settings. You may choose to decline all cookies; however, this may affect the functionality of the Platform and your user experience. 9.4. Consent We obtain your consent for the use of non-essential cookies, including analytics and marketing cookies, in accordance with applicable laws. 10. Marketing and Communications 10.1. Marketing Communications With your consent, we may send you promotional emails, SMS, or other communications about bonuses, promotions, new games, and updates. 10.2. Opt-Out You may opt out of marketing communications at any time by: Clicking the "unsubscribe" link in any promotional email Contacting customer support Adjusting your communication preferences in your account settings 10.3. Transactional Communications We may send you transactional communications (e.g., account notifications, transaction confirmations, security alerts) even if you opt out of marketing communications, as these are necessary for the provision of our services. 11. International Data Transfers Your personal information may be transferred to and processed in countries outside your country of residence, including countries where our servers, service providers, or partners are located. We ensure that any international data transfers comply with applicable data protection laws and that adequate safeguards are in place, such as standard contractual clauses or adequacy decisions. 12. Children's Privacy Bika99 does not knowingly collect personal information from individuals under the age of 18 (or the legal gambling age in their jurisdiction). If we become aware that we have collected personal information from a minor, we will take steps to delete the information and close the account. 13. Third-Party Links and Services Our Platform may contain links to third-party websites, services, or content. These links are provided for convenience only and do not imply endorsement. We are not responsible for the content, security, or privacy practices of any third-party websites or services. Your interactions with third-party websites or services are at your own risk and are subject to their terms and conditions and privacy policies. 14. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: Website: bika99.top Email: Available on the Platform 15. Updates to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be effective immediately upon posting on this page. We will notify you of significant changes through email or a notice on the Platform. We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. 16. Governing Law and Dispute Resolution This Privacy Policy shall be governed by and construed in accordance with the laws of the jurisdiction where Bika99 operates, without regard to conflict of law principles. Any disputes arising from or relating to this Privacy Policy shall be resolved through amicable negotiations. If negotiations fail, the dispute shall be resolved in the competent courts of the jurisdiction. 17. Acknowledgement By using the Bika99 Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. You consent to the collection, use, storage, and disclosure of your personal information as described in this Privacy Policy.